Crear Crisis para aprender: Los simulacros de gestión de Crisis (PDF) – ES
Monograph 5: Creating Crisis for Learning: Crisis Management Drills (PDF) – ES
This publication deals with the need to carry out exercises that test the crisis management capabilities of an organisation. It assumes a certain degree of maturity in the integration of this discipline in its management systems. Many companies already have the resources to address disruptive events that can jeopardise their business, by means of the very concept of Crisis Management or Business Continuity.
These resources incorporate organisational aspects (management committees at different levels) and procedures (management manuals, action protocols) that are well designed, agreed upon and explained within the organisation. However, whilst plans and committees are necessary, they are not sufficient to ensure the proper resolution of the emergency.
For a greater guarantee it is necessary to test the protocols and train the teams; and this is achieved by performing drills. This monograph focuses on desktop simulations and includes detailed descriptions for their design and execution. Its main objective is to obtaining learning points, i.e. points that act as elements for continuous improvement of the crisis and emergency management in organisations.