What are the trends in crisis management for the coming years?
Companies are going to focus more on culture than on protocols as the means to manage crisis situations. Culture that will be translated in three basic aspects: firstly prevention, the capacity to be prepared in front of any situation, regardless of whether or not it is new or unexpected; secondly, the ability to analyse, and to know how to analyse what has been done in past situations; and thirdly, and very importantly, the ability to relate permanently to all environments.
The urban distribution of goods, food in particular, has to adapt to the social changes that demand new, better and reasonably priced services at a reasonable price. In urban areas these services must also be increasingly sustainable (friendly, peaceful, silent, healthy, environmentally friendly, etc.).
Whenever mobility related improvements are proposed in large cities, there is a debate on how to organise last mile distribution: improving mobility, efficiency, environmental impact and sustainability.