The seminar, organized by the Catalan Institute of Public Safety (Institut de Seguretat Pública de Catalunya), in the framework of the twinned masters courses of “Public Policy and Development” (l’École des Ponts ParisTech); “Infrastructure management” (UPC Barcelona); and Business and Public Policy (UIMP, Madrid). Elisabet Viladomiu, Director of Risk, Crisis and Resilience at Institut Cerdà, and Albert Girbal, Technical Consultant at Institut Cerdà, attended and made presentations at the seminar.
In her speech, Elisabet Viladomiu highlighted the facts that all companies are at risk of crisis, that these crisis are usually unexpected and that companies must do everything they can to prevent them. She also commented that it is important to know how to communicate effectively in these crises, particularly as no crisis is local anymore; they are all global thanks to social networks and the new ways of participation and interaction that they allow. “If you don’t tell people what you are doing, others will explain what you are not doing”, she concluded.
Albert Girbal talked about High Reliability Organizations (HRO) and how they should be a model for other companies, emphasizing the concept of resilience. It is therefore necessary to define the risks and prevent crisis as much as possible, planning between one crises and the next in order to be as prepared as possible to take what might come.
In the second part of the seminar, Alícia Moriana, Superintendent of the Catalan Police (Intendant, Mossos d’Esquadra), Jaime Moreno, Deputy Director of Mobility of the Spanish Transport Ministry (DGT) and Jérôme Ferret, a French Security Expert in France, all intervened.